Returns Procedure & Policies
Have You Received the Wrong Item?
Don't hassle. We want to make it right with you. If the product shipped is not the product ordered we will get you a replacement shipped at no charge.
Simply call our customer service center at 304.428.8805 during normal business hours. A customer care representative will help you. You will need to let the representative know which item you received, the item you were supposed to receive, and the original order number.
We will automatically ship you a replacement product and a return shipping label for the incorrectly received items at no cost. It's that easy!
Checking Your Eligibility For A Return
The following our policies for handling returns.
What happens if a problem develops after 30 days?
The responsibility for all customer service isssues after 30 days is with the product manufacturer. We will work with you to make sure the manufacturer is aware of your issue and is providing you with customer service.